Mertech Electronics

Mertech Electronics is a technology company that realizes successful products in the automotive, marine and major industrial sectors. We have developed and developed “Control, Communication, Embedded Systems, Power Electronics and Industrial Automation Systems” for large automotive companies such as MERCEDES, DOĞUŞ OTO, AUNDE, OTOKAR, GSM companies such as TURKCELL and many large industrial organizations such as ELTESAN MOBILE, STARCOOL, EXAGATE and INOLIFE. continues to produce.

Mertech Electronics, having a strong founding team with a tradition of developing products at automotive standards over 25 years, develops high quality, reliable and environmentally friendly products. It is expanding its team every day with its constantly growing structure; it develops world class products with its technology development team consisting of successful electronics, mechatronics and computer engineers.

With its new investments in 2020, it continues its activities in two different locations as Mertech R&D & Innovation Center and Mertech Production Facility.

Mertech Electronics, which has a long past based on Mercom (founded in 1993), has been advancing with the vision of being a pioneering company in its field by obtaining the relevant patents, designs, brands and other intellectual and industrial rights of the innovative products and solutions it has developed today.

As Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi, within the scope of “Manufacturing, Design and Sales of Automotive Electronics and Electronic Components”;

  • Determining the changing demands in a timely manner based on the needs of the related party (internal/external context), expectations and customer satisfaction, responding to the demands quickly, realizing and delivering projects on time, providing quality products/services and competitive prices, as information and technical support to provide good service,
  • Following high technology and using it effectively in order to sustain customer satisfaction,
  • Adopting the understanding that all employees are responsible for quality and therefore placing quality awareness in all employees, providing training to improve their knowledge and skills, encouraging harmony and creativity,
  • To become an exemplary and leading company in the automotive electronics and electronics industry with respect for the environment and trust in its users,
  • To ensure the happiness and motivation of the employees,
  • To adopt the understanding of continuous improvement of the system by making the processes defined in the system based on performance indicators, measurable and evaluating the quality targets,
  • It is our quality policy to comply with national and international standards.

 

In this regard, as Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi, we undertake that we will determine our Quality Goals, review our targets continuously and expand this policy among all our employees.

Within the scope of “Automotive Electronics and Electronic Components Manufacturing, Design and Sales” in which we are active as Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi;

  • It is the most important goal to minimize the negative effects on the environment in its service activities based on the needs and expectations of the relevant party (Internal / External Context) and customer satisfaction.
  • It undertakes to comply with the legal obligations and other requirements in our country or the countries where it works, regarding environmental issues.
  • In all of its activities, it takes the necessary measures and takes necessary measures to evaluate recyclable wastes, reduce the use of limited natural resources, prevent pollution due to environmentally hazardous wastes, protect natural assets, not negatively affect living life, not pollute the environment and improve it positively.
  • Continuously improves its environmental management activities and efforts to reduce environmental impacts in all processes.
  • Identifies the risks for environmental emergencies and reduces them.
  • It develops the employees by providing awareness-raising trainings on environmental awareness.

In this direction, we, as Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi, promise that we will set our Environmental Targets, constantly review our targets, and spread this policy among all our employees.

Privacy Policy

Personal Data Policy

CLARIFICATION TEXT ON THE PERSONAL DATA PROTECTION LAW

MERTECH ELEKTRONİK ARGE SANAYİ VE TİCARET A.Ş. (the “Company”); The privacy and security of your personal data is among our top priorities. In this context, we would like to inform you about your personal data in order to fulfill our disclosure obligation arising from Article 10 of the Law on the Personal Data Protection Law No. 6698 (“PDPL”). Personal data means any information that makes your identity specific or identifiable. Your personal data processed by the company, the purposes of processing them, the recipient groups to which they can be transferred, the method of collection, legal reason and your rights regarding the said personal data are listed below.

Identity of Data Controller

Pursuant to Article 3/1 (i) of the PDPL, data controller is defined as ‘real or legal persons who determine the purposes and means of processing personal data and are responsible for the establishment and management of the data recording system’. In this context, the Company bears the title of data controller, and the Company’s information is shared below in order to be able to contact the Company regarding your personal data:

MERTECH ELEKTRONİK ARGE SANAYİ VE TİCARET A.Ş.

Address               : Dudullu OSB Mah. DES 2. Cadde BÜDOTEK Teknopark Binası No: 8/26 Ümraniye, İstanbul

E-mail address : [email protected]

Phone                : 0216 314 24 93

 

A- OUR MEMBERS

    1- Which personal data are processed by the company?

Persons who enter the website by accepting the membership conditions on the company platform and follow and/or buy the products on the platform are defined as “Members”. If you become a member on the company platform, the following personal data can be processed.

  • Your Identity Information: your name, surname, gender and age information, TRID (only processed in accordance with the legislation if you purchase certain product groups.)
  • Your Contact Information: your mobile phone number, delivery address, e-mail address,
  • Your Customer Transaction Information: your order and billing information, your delivery transaction information, transaction history information regarding your purchases, your request and complaint information, the information you personally share in your comments and questions if you comment on the products on the platform and/or ask a question,
  • Your Transaction Security Information: IP address information, password and password information, cookie information,
  • Your Legal Transaction Information: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information,
  • Location (Site) Data: Data to detect the location of the Data owner with our Scentlinq, Mertech Portal Mobile, Octoopi Van Extention applications. In terms of website services, it contains specific or approximate location information about your location, such as GPS data, that we have obtained during your use. The specific device location will not be used without express permission from the data subject.

    2- What are the purposes of processing your personal data and the collection methods?

Your identity, contact and customer transaction information; Within the scope of our contractual relationship, is collected and processed automatically from you, from the website, in electronic environment, for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of finance and accounting processes,
  • Execution and supervision of the company’s business activities,
  • Execution of invoicing processes,
  • Execution of logistics, cargo activities and follow-up of delivery processes,
  • Making purchases on the website and confirming the identity information of the trader,
  • if you have your express consent, to provide you with a better shopping experience and to carry out activities to increase your satisfaction, in particular, to be able to use it in various marketing and advertising activities and to offer you products that suit your preferences,
  • To increase customer satisfaction, to get to know our customers who shop from the platform and to use them in customer environment analysis, to carry out activities for the development and improvement of the products and services offered by our Company,
  • Carrying out strategic analysis studies,
  • Execution of communication activities,
  • Presenting products that you may be interested in by taking into account your interests,
  • Contacting and informing about the conditions, current status and updates of contracts concluded on our platform under the relevant articles of the Law on Distance Sales Contract and Consumer Protection,
  • Informing you about developments, opportunities and innovations at the Company, if you have your express consent,
  • Evaluation of your requests, complaints and suggestions regarding our products and services,
  • Enabling you to receive information about the products,
  • Execution of after-sales support services for goods and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, public institutions and organizations.

Your transaction security information; Within the scope of our contractual relationship, is collected and processed automatically from you, from the website, in electronic environment, for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Making purchases on the website and confirming the identity information of the trader,
  • Carrying out activities to provide you with a better shopping experience and to increase your satisfaction, especially to use it in various marketing and advertising activities, if you have your express consent, to offer you products that are suitable for your preferences,
  • To increase customer satisfaction, to get to know our customers who shop from the platform and to use them in customer environment analysis, to carry out activities for the development and improvement of the products and services offered by our Company,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Providing information to authorized persons, institutions and organizations.

 

Your legal transaction information; Within the scope of our contractual relationship, is collected and processed electronically from you, from the website, for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Evaluation of your requests, complaints and suggestions regarding our products and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, institutions and organizations.

    3- What is the legal reason for the processing of your personal data?

Company processes your personal data in the title of “Which personal data is processed by the company?” the above-mentioned purposes and on the basis of the legal compliance reasons specified in Articles 5, 8 and 9 of the PDPL and listed below.

  • Based on the legal reason that it is clearly stipulated in the legislation to which our Company is subject, particularly the Law 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237 and the Law on the Protection of the Consumer No. 6502; Fulfilling our obligations arising from the legislation, especially the activities to ensure the security of the operations on the company platform, to carry out the information security processes, to ensure that the activities are carried out in accordance with the legislation,
  • Based on the legal reason that the processing of your personal data is necessary, provided that it is directly related to the establishment or performance of the contract; Establishing a membership agreement, carrying out the activities of establishing contracts concluded on our platform under the relevant articles of the Law on the Protection of the Consumer, such as distance sales contracts, carrying out activities for the execution of the contracts we have concluded, carrying out activities for the realization of your purchases, conducting and auditing the business activities of the company, monitoring the delivery processes. Evaluation of your requests, complaints and suggestions regarding our products and services, execution and control of finance and accounting processes, execution of communication activities,
  • Based on the legal reason that it is compulsory for our company to fulfill its legal obligation; Fulfilling the legal obligations specified in the decisions, guides and guides published by the competent authorities and/or in the secondary legislation to which our Company is subject, especially the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and informing authorized persons, institutions and organizations Ensuring that the activities are carried out in accordance with the legislation, following and executing the legal affairs, executing the financial and accounting works,
  • Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right; execution of legal and litigation affairs,
  • Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carrying out activities for the development and improvement of the products and services offered by our company and providing you with a better shopping experience,
  • Based on the legal reason for your explicit consent; Publishing your questions and/or comments regarding the products on the platform together with your name-surname information, using them in various marketing and advertising activities, providing you with a better shopping experience and increasing your satisfaction, especially providing you with products suitable for your preferences. Informing you about opportunities and innovations, sending commercial electronic messages and transferring personal data abroad.

    4- To whom does the company transfer your personal data and for what reasons?

Our company takes care to process your personal data in accordance with the “need to know” and “need to use” principles, by ensuring the necessary data minimization and by taking the necessary technical and administrative security measures. Since the execution or control of business activities, ensuring business continuity, operation of digital infrastructures necessitate continuous data flow with different stakeholders, we have to transfer the personal data we process to third parties for certain purposes. In addition, it is very important that your personal data is accurate and up-to-date so that we can fully and properly fulfill our contractual and legal obligations. For this, we have to work with various business partners and service providers.

Your personal data, delivery of goods and services, execution of the delivery processes of the products you ordered, management of your requests for help and support for your processes, carrying out activities to increase the experience and satisfaction of our members, informing you about developments, opportunities and innovations in our company, development of products and services offered by our company. To the extent necessary and limited to the purposes specified in the second article of this clarification text, especially for the purposes of carrying out activities for the purpose of providing a better shopping experience and increasing your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations:

Based on the legal reasons that it is clearly stipulated in the legislation to which our company is subject and that it is necessary for the fulfillment of its legal obligation, it is necessary for the establishment or performance of the contract;

  • With the seller of the product and the service provider in order to carry out the purchasing processes,
  • With the seller of the purchased product, cargo companies and private couriers, with the information of the person to whom the product will be delivered on behalf of you and/or for the purpose of carrying out the cargo, logistics activities and tracking the delivery processes,
  • With our contracted business partners and service providers in order to deliver the products with an alternative delivery model,
  • With our business partners, the seller of the purchased product, our consultants and service providers, banks, financial advisors in order to carry out the invoicing processes,
  • Business partners and other service providers that provide call center services for the delivery of goods and services sales and after-sales support services,
  • With business partners and service providers providing services in the field of quality control, complaint management and risk analysis,
  • With our relevant business partners, consultants and service providers, banks, financial advisors for the management of financial and accounting processes, identification and evaluation of risks, and prevention of fraud,
  • With the e-invoice business partner to send the e-invoice to the customer electronically; With cargo and courier companies for the delivery of physical contracts or invoices, with our business partners who provide private integrator, independent audit, customs, financial advisor/accounting services,
  • In order to fulfill tax obligations, the T.R. With the officials of the Ministry of Treasury and Finance,
  • With the Ministry of Commerce and the authorized company in the context of the message management system (MMS) registration for the management of messages, and with the authorized commercial message infrastructure provider for message sending,
  • With our business partners and service providers that provide, operate or service our IT infrastructure,
  • With our business partners who provide services in the field of risk management and financial reporting processes,

Based on legal reasons that data processing is mandatory for the establishment, use or protection of a right, it is clearly stipulated in the legislation to which our company is subject, and it is necessary for the fulfillment of its legal obligations;

  • With lawyers, auditors, forensic experts, cyber security consultants, tax consultants, other third parties from whom we receive consultancy and services, and business partners within the scope of fulfilling legal obligations,
  • With authorized public institutions and organizations such as regulatory and supervisory institutions, courts and enforcement offices,
  • It can be shared with other public institutions or organizations that are authorized to request your personal data, with our domestic and/or abroad affiliates, suppliers, business partners, contracted banks and third parties from whom we purchase products or services

 

  B- OUR GUEST MEMBERS

  • Which personal data is processed by the company?

Persons who follow and/or buy products on the platform without being a member of the company’s platform are defined as “Guest Members”. The following personal data is processed when you use the company platform as a guest member and while you shop.

  • Your Identity Information: your name, surname,
  • Your Contact Information: your mobile phone number, delivery address, e-mail address,
  • Your Customer Transaction Information: order and information, billing information, delivery transaction information, transaction history information regarding your purchases, request and complaint information,
  • Your Transaction Security Information: IP address information, cookie information,
  • Your Legal Transaction Information: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information,

 

2-  What are the purposes of processing your personal data and the collection methods?

Your identity, contact and customer transaction information; It is collected and processed automatically from you, in electronic form, from the website for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of finance and accounting processes,
  • Execution and supervision of the company’s business activities,
  • Execution of logistics activities and follow-up of delivery processes,
  • Making purchases on the website and confirming the identity information of the trader,
  • Carrying out activities for the development and improvement of the products and services offered by our company,
  • Carrying out strategic analysis studies,
  • Execution of communication activities,
  • Contacting and informing about the conditions, current status and updates of the contracts concluded on our platform under the relevant articles of the Law on Distance Sales Contract and Consumer Protection, establishment of the membership agreement,
  • Evaluation of requests, complaints and suggestions regarding our products and services,
  • Execution of after-sales support services for goods and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, institutions and organizations.

Your transaction security information; It is collected and processed automatically from you, in electronic form, from the website for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Making purchases on the website and confirming the identity information of the trader,
  • Carrying out activities for the development and improvement of the products and services offered by our company,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Providing information to authorized persons, institutions and organizations.

Your legal transaction information; It is collected and processed automatically from you personally, mobile application, website in electronic environment for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Carrying out activities for the development and improvement of the products and services offered by our company,
  • Evaluation of your requests, complaints and suggestions regarding our products and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, institutions and organizations.
  • To provide users with healthy service and communication link quality information of our products through the mobile application Location site information

 

    3-  What is the legal reason for the processing of your personal data?

Your personal data under the title “Which personal data of yours is processed by the company?”  is processed for the above-mentioned purposes, based on the legal compliance reasons specified in Articles 5, 8 and 9 of the PDPL and listed below.

  • Based on the legal reason that it is clearly stipulated in the legislation to which our Company is subject, particularly the Law 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237 and the Law on the Protection of the Consumer No. 6502; Fulfilling our obligations arising from the legislation, especially the activities aimed at ensuring the security of the operations on the company platform, executing the information security processes, ensuring that the activities are carried out in accordance with the legislation,
  • Based on the legal reason that the processing of your personal data is necessary, provided that it is directly related to the establishment or performance of the contract; Carrying out the activities of establishing contracts concluded on our platform under the relevant articles of the Law on the Protection of the Consumer, such as distance sales contracts, carrying out activities for the realization of your purchases, conducting and controlling the business activities of the company, tracking the delivery processes, submitting your requests, complaints and suggestions regarding our products and services. evaluation, execution and control of finance and accounting processes, execution of communication activities,
  • Based on the legal reason that it is compulsory for our company to fulfill its legal obligation; Fulfilling the legal obligations specified in the decisions, guides and guides published by the competent authorities and/or in the secondary legislation to which our Company is subject, especially the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and informing authorized persons, institutions and organizations. Ensuring that the activities are carried out in accordance with the legislation, following and executing the legal affairs, executing the financial and accounting works.
  • Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right; execution of legal and litigation affairs,
  • Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carrying out activities for the development and improvement of the products and services offered by our company,

 

4-  To whom does the company transfer your personal data and for what reasons?

Our company takes care to process your personal data in accordance with the “need to know” and “need to use” principles, by ensuring the necessary data minimization and by taking the necessary technical and administrative security measures. Since the execution or control of business activities, ensuring business continuity, operation of digital infrastructures necessitate continuous data flow with different stakeholders, we have to transfer the personal data we process to third parties for certain purposes. In addition, it is very important that your personal data is accurate and up-to-date so that we can fully and properly fulfill our contractual and legal obligations. For this, we have to work with various business partners and service providers.

Your personal data, conducting the marketplace operation, carrying out the delivery processes of the products you ordered, managing your help and support requests for your processes, carrying out activities to increase your experience and satisfaction, carrying out activities for the development and improvement of the products and services offered by our company, providing you with a better shopping experience and To the extent necessary, especially for the purposes of carrying out activities to increase your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations, and limited to the purposes specified in the second article of this clarification text:

Based on the legal reasons that it is clearly stipulated in the legislation to which our company is subject and that it is necessary for the fulfillment of its legal obligation, it is necessary for the establishment or performance of the contract;

  • With the seller of the product and the service provider in order to carry out the purchasing processes,
  • In order to carry out logistics activities and follow up the delivery processes, you and / or the person to whom the product will be delivered on behalf of the seller, cargo companies and private couriers.
  • With our business partners, the seller of the purchased product, our consultants and service providers, banks, financial advisors in order to carry out the invoicing processes,
  • Business partners and other service providers that provide call center services for the delivery of goods and services sales and after-sales support services,
  • With business partners and service providers providing services in the field of quality control, complaint management and risk analysis,
  • With our relevant business partners, consultants and service providers, banks, financial advisors for the management of financial and accounting processes, identification and evaluation of risks, and prevention of fraud,
  • With the e-invoice business partner to send the e-invoice to the customer electronically; With cargo and courier companies for the delivery of physical contracts or invoices, with our business partners who provide private integrator, independent audit, customs, financial advisor/accounting services,
  • In order to fulfill tax obligations, with the T.R. officials of the Ministry of Treasury and Finance,
  • With our business partners and service providers that provide, operate or service our IT infrastructure,
  • With our business partners who provide services in the field of risk management and financial reporting processes,

Based on legal reasons that data processing is mandatory for the establishment, use or protection of a right, it is clearly stipulated in the legislation to which our company is subject, and it is necessary for the fulfillment of its legal obligations;

  • With lawyers, auditors, forensic experts, cyber security consultants, tax consultants, other third parties from whom we receive consultancy and services, and business partners within the scope of fulfilling legal obligations,
  • With authorized public institutions and organizations such as regulatory and supervisory institutions, courts and enforcement offices,
  • It can be shared with other public institutions or organizations that are authorized to request your personal data, with our domestic and/or foreign affiliates, suppliers, business partners, contracted banks and third parties from whom we purchase products or services.

 

HOW DO WE PROTECT YOUR PERSONAL DATA?

Personal data shared with the Company are under the supervision and control of the Company. In accordance with the provisions of the relevant legislation in force, the company has undertaken the responsibility, as the data controller, to establish the necessary organization and to take and adapt the technical measures in order to protect the confidentiality and integrity of the information. Being aware of our obligation in this regard;

  • Penetration tests are carried out at periodic intervals in accordance with technical standards on data privacy.
  • Your personal data that you transmit to the Company via the website, mobile site and mobile application are protected using SSL (Secure Sockets Layer) technology.
  • Risk analyzes are carried out on a regular basis regarding personal data processing activities and actions are taken to reduce risks.
  • Access and authorization controls are implemented to prevent unauthorized access to personal data.

 

YOUR RIGHTS TO PROTECT YOUR PERSONAL DATA

  • By applying to our Company through the methods listed in the “Right to Apply and Obtain Information” section of this Clarification Text,
  • Learning whether your personal data is processed,
  • Requesting information about it if it has been processed,
  • To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
  • Knowing the third parties to whom it has been transferred in the country or abroad,
  • Requesting correction of personal data if it is incomplete or incorrectly processed,
  • Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK,
  • Requesting notification of the transactions made in accordance with your rights in the form of correction, deletion and destruction mentioned above, to third parties to whom personal data has been transferred,
  • Objecting to the emergence of a result against you by analyzing your processed personal data exclusively with automated systems,
  • You have the right to demand the compensation of your damage in case you suffer damage due to the processing of your personal data in violation of the relevant legislation.

 

RESPONSIBILITY

Mertech is not responsible for any direct or indirect damages and expenses that may arise as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the provision of our services in electronic environment.

 

RIGHT TO APPLICATION AND INFORMATION

In case of any of the above-mentioned rights regarding your questions and requests regarding your personal data, the Company may be contacted. This application must be made to the Company in writing or by other methods determined by the Board. You can apply from our e-mail address. [email protected]

Our Quality Policy

As Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi, within the scope of “Manufacturing, Design and Sales of Automotive Electronics and Electronic Components”;

  • Determining the changing demands in a timely manner based on the needs of the related party (internal/external context), expectations and customer satisfaction, responding to the demands quickly, realizing and delivering projects on time, providing quality products/services and competitive prices, as information and technical support to provide good service,
  • Following high technology and using it effectively in order to sustain customer satisfaction,
  • Adopting the understanding that all employees are responsible for quality and therefore placing quality awareness in all employees, providing training to improve their knowledge and skills, encouraging harmony and creativity,
  • To become an exemplary and leading company in the automotive electronics and electronics industry with respect for the environment and trust in its users,
  • To ensure the happiness and motivation of the employees,
  • To adopt the understanding of continuous improvement of the system by making the processes defined in the system based on performance indicators, measurable and evaluating the quality targets,
  • It is our quality policy to comply with national and international standards.

 

In this regard, as Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi, we undertake that we will determine our Quality Goals, review our targets continuously and expand this policy among all our employees.

Our Environmental Policy

Within the scope of “Automotive Electronics and Electronic Components Manufacturing, Design and Sales” in which we are active as Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi;

  • It is the most important goal to minimize the negative effects on the environment in its service activities based on the needs and expectations of the relevant party (Internal / External Context) and customer satisfaction.
  • It undertakes to comply with the legal obligations and other requirements in our country or the countries where it works, regarding environmental issues.
  • In all of its activities, it takes the necessary measures and takes necessary measures to evaluate recyclable wastes, reduce the use of limited natural resources, prevent pollution due to environmentally hazardous wastes, protect natural assets, not negatively affect living life, not pollute the environment and improve it positively.
  • Continuously improves its environmental management activities and efforts to reduce environmental impacts in all processes.
  • Identifies the risks for environmental emergencies and reduces them.
  • It develops the employees by providing awareness-raising trainings on environmental awareness.

In this direction, we, as Mertech Automotive Elektronik Sanayi ve Ticaret Limited Şirketi and Mertech Elektronik Arge Sanayi ve Ticaret Anonim Şirketi, promise that we will set our Environmental Targets, constantly review our targets, and spread this policy among all our employees.

Data Security Policy

Privacy Policy

Personal Data Policy

CLARIFICATION TEXT ON THE PERSONAL DATA PROTECTION LAW

MERTECH ELEKTRONİK ARGE SANAYİ VE TİCARET A.Ş. (the “Company”); The privacy and security of your personal data is among our top priorities. In this context, we would like to inform you about your personal data in order to fulfill our disclosure obligation arising from Article 10 of the Law on the Personal Data Protection Law No. 6698 (“PDPL”). Personal data means any information that makes your identity specific or identifiable. Your personal data processed by the company, the purposes of processing them, the recipient groups to which they can be transferred, the method of collection, legal reason and your rights regarding the said personal data are listed below.

Identity of Data Controller

Pursuant to Article 3/1 (i) of the PDPL, data controller is defined as ‘real or legal persons who determine the purposes and means of processing personal data and are responsible for the establishment and management of the data recording system’. In this context, the Company bears the title of data controller, and the Company’s information is shared below in order to be able to contact the Company regarding your personal data:

MERTECH ELEKTRONİK ARGE SANAYİ VE TİCARET A.Ş.

Address               : Dudullu OSB Mah. DES 2. Cadde BÜDOTEK Teknopark Binası No: 8/26 Ümraniye, İstanbul

E-mail address : [email protected]

Phone                : 0216 314 24 93

 

A- OUR MEMBERS

    1- Which personal data are processed by the company?

Persons who enter the website by accepting the membership conditions on the company platform and follow and/or buy the products on the platform are defined as “Members”. If you become a member on the company platform, the following personal data can be processed.

  • Your Identity Information: your name, surname, gender and age information, TRID (only processed in accordance with the legislation if you purchase certain product groups.)
  • Your Contact Information: your mobile phone number, delivery address, e-mail address,
  • Your Customer Transaction Information: your order and billing information, your delivery transaction information, transaction history information regarding your purchases, your request and complaint information, the information you personally share in your comments and questions if you comment on the products on the platform and/or ask a question,
  • Your Transaction Security Information: IP address information, password and password information, cookie information,
  • Your Legal Transaction Information: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information,
  • Location (Site) Data: Data to detect the location of the Data owner with our Scentlinq, Mertech Portal Mobile, Octoopi Van Extention applications. In terms of website services, it contains specific or approximate location information about your location, such as GPS data, that we have obtained during your use. The specific device location will not be used without express permission from the data subject.

    2- What are the purposes of processing your personal data and the collection methods?

Your identity, contact and customer transaction information; Within the scope of our contractual relationship, is collected and processed automatically from you, from the website, in electronic environment, for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of finance and accounting processes,
  • Execution and supervision of the company’s business activities,
  • Execution of invoicing processes,
  • Execution of logistics, cargo activities and follow-up of delivery processes,
  • Making purchases on the website and confirming the identity information of the trader,
  • if you have your express consent, to provide you with a better shopping experience and to carry out activities to increase your satisfaction, in particular, to be able to use it in various marketing and advertising activities and to offer you products that suit your preferences,
  • To increase customer satisfaction, to get to know our customers who shop from the platform and to use them in customer environment analysis, to carry out activities for the development and improvement of the products and services offered by our Company,
  • Carrying out strategic analysis studies,
  • Execution of communication activities,
  • Presenting products that you may be interested in by taking into account your interests,
  • Contacting and informing about the conditions, current status and updates of contracts concluded on our platform under the relevant articles of the Law on Distance Sales Contract and Consumer Protection,
  • Informing you about developments, opportunities and innovations at the Company, if you have your express consent,
  • Evaluation of your requests, complaints and suggestions regarding our products and services,
  • Enabling you to receive information about the products,
  • Execution of after-sales support services for goods and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, public institutions and organizations.

Your transaction security information; Within the scope of our contractual relationship, is collected and processed automatically from you, from the website, in electronic environment, for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Making purchases on the website and confirming the identity information of the trader,
  • Carrying out activities to provide you with a better shopping experience and to increase your satisfaction, especially to use it in various marketing and advertising activities, if you have your express consent, to offer you products that are suitable for your preferences,
  • To increase customer satisfaction, to get to know our customers who shop from the platform and to use them in customer environment analysis, to carry out activities for the development and improvement of the products and services offered by our Company,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Providing information to authorized persons, institutions and organizations.

 

Your legal transaction information; Within the scope of our contractual relationship, is collected and processed electronically from you, from the website, for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Evaluation of your requests, complaints and suggestions regarding our products and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, institutions and organizations.

    3- What is the legal reason for the processing of your personal data?

Company processes your personal data in the title of “Which personal data is processed by the company?” the above-mentioned purposes and on the basis of the legal compliance reasons specified in Articles 5, 8 and 9 of the PDPL and listed below.

  • Based on the legal reason that it is clearly stipulated in the legislation to which our Company is subject, particularly the Law 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237 and the Law on the Protection of the Consumer No. 6502; Fulfilling our obligations arising from the legislation, especially the activities to ensure the security of the operations on the company platform, to carry out the information security processes, to ensure that the activities are carried out in accordance with the legislation,
  • Based on the legal reason that the processing of your personal data is necessary, provided that it is directly related to the establishment or performance of the contract; Establishing a membership agreement, carrying out the activities of establishing contracts concluded on our platform under the relevant articles of the Law on the Protection of the Consumer, such as distance sales contracts, carrying out activities for the execution of the contracts we have concluded, carrying out activities for the realization of your purchases, conducting and auditing the business activities of the company, monitoring the delivery processes. Evaluation of your requests, complaints and suggestions regarding our products and services, execution and control of finance and accounting processes, execution of communication activities,
  • Based on the legal reason that it is compulsory for our company to fulfill its legal obligation; Fulfilling the legal obligations specified in the decisions, guides and guides published by the competent authorities and/or in the secondary legislation to which our Company is subject, especially the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and informing authorized persons, institutions and organizations Ensuring that the activities are carried out in accordance with the legislation, following and executing the legal affairs, executing the financial and accounting works,
  • Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right; execution of legal and litigation affairs,
  • Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carrying out activities for the development and improvement of the products and services offered by our company and providing you with a better shopping experience,
  • Based on the legal reason for your explicit consent; Publishing your questions and/or comments regarding the products on the platform together with your name-surname information, using them in various marketing and advertising activities, providing you with a better shopping experience and increasing your satisfaction, especially providing you with products suitable for your preferences. Informing you about opportunities and innovations, sending commercial electronic messages and transferring personal data abroad.

    4- To whom does the company transfer your personal data and for what reasons?

Our company takes care to process your personal data in accordance with the “need to know” and “need to use” principles, by ensuring the necessary data minimization and by taking the necessary technical and administrative security measures. Since the execution or control of business activities, ensuring business continuity, operation of digital infrastructures necessitate continuous data flow with different stakeholders, we have to transfer the personal data we process to third parties for certain purposes. In addition, it is very important that your personal data is accurate and up-to-date so that we can fully and properly fulfill our contractual and legal obligations. For this, we have to work with various business partners and service providers.

Your personal data, delivery of goods and services, execution of the delivery processes of the products you ordered, management of your requests for help and support for your processes, carrying out activities to increase the experience and satisfaction of our members, informing you about developments, opportunities and innovations in our company, development of products and services offered by our company. To the extent necessary and limited to the purposes specified in the second article of this clarification text, especially for the purposes of carrying out activities for the purpose of providing a better shopping experience and increasing your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations:

Based on the legal reasons that it is clearly stipulated in the legislation to which our company is subject and that it is necessary for the fulfillment of its legal obligation, it is necessary for the establishment or performance of the contract;

  • With the seller of the product and the service provider in order to carry out the purchasing processes,
  • With the seller of the purchased product, cargo companies and private couriers, with the information of the person to whom the product will be delivered on behalf of you and/or for the purpose of carrying out the cargo, logistics activities and tracking the delivery processes,
  • With our contracted business partners and service providers in order to deliver the products with an alternative delivery model,
  • With our business partners, the seller of the purchased product, our consultants and service providers, banks, financial advisors in order to carry out the invoicing processes,
  • Business partners and other service providers that provide call center services for the delivery of goods and services sales and after-sales support services,
  • With business partners and service providers providing services in the field of quality control, complaint management and risk analysis,
  • With our relevant business partners, consultants and service providers, banks, financial advisors for the management of financial and accounting processes, identification and evaluation of risks, and prevention of fraud,
  • With the e-invoice business partner to send the e-invoice to the customer electronically; With cargo and courier companies for the delivery of physical contracts or invoices, with our business partners who provide private integrator, independent audit, customs, financial advisor/accounting services,
  • In order to fulfill tax obligations, the T.R. With the officials of the Ministry of Treasury and Finance,
  • With the Ministry of Commerce and the authorized company in the context of the message management system (MMS) registration for the management of messages, and with the authorized commercial message infrastructure provider for message sending,
  • With our business partners and service providers that provide, operate or service our IT infrastructure,
  • With our business partners who provide services in the field of risk management and financial reporting processes,

Based on legal reasons that data processing is mandatory for the establishment, use or protection of a right, it is clearly stipulated in the legislation to which our company is subject, and it is necessary for the fulfillment of its legal obligations;

  • With lawyers, auditors, forensic experts, cyber security consultants, tax consultants, other third parties from whom we receive consultancy and services, and business partners within the scope of fulfilling legal obligations,
  • With authorized public institutions and organizations such as regulatory and supervisory institutions, courts and enforcement offices,
  • It can be shared with other public institutions or organizations that are authorized to request your personal data, with our domestic and/or abroad affiliates, suppliers, business partners, contracted banks and third parties from whom we purchase products or services

 

  B- OUR GUEST MEMBERS

  • Which personal data is processed by the company?

Persons who follow and/or buy products on the platform without being a member of the company’s platform are defined as “Guest Members”. The following personal data is processed when you use the company platform as a guest member and while you shop.

  • Your Identity Information: your name, surname,
  • Your Contact Information: your mobile phone number, delivery address, e-mail address,
  • Your Customer Transaction Information: order and information, billing information, delivery transaction information, transaction history information regarding your purchases, request and complaint information,
  • Your Transaction Security Information: IP address information, cookie information,
  • Your Legal Transaction Information: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information,

 

2-  What are the purposes of processing your personal data and the collection methods?

Your identity, contact and customer transaction information; It is collected and processed automatically from you, in electronic form, from the website for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of finance and accounting processes,
  • Execution and supervision of the company’s business activities,
  • Execution of logistics activities and follow-up of delivery processes,
  • Making purchases on the website and confirming the identity information of the trader,
  • Carrying out activities for the development and improvement of the products and services offered by our company,
  • Carrying out strategic analysis studies,
  • Execution of communication activities,
  • Contacting and informing about the conditions, current status and updates of the contracts concluded on our platform under the relevant articles of the Law on Distance Sales Contract and Consumer Protection, establishment of the membership agreement,
  • Evaluation of requests, complaints and suggestions regarding our products and services,
  • Execution of after-sales support services for goods and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, institutions and organizations.

Your transaction security information; It is collected and processed automatically from you, in electronic form, from the website for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Making purchases on the website and confirming the identity information of the trader,
  • Carrying out activities for the development and improvement of the products and services offered by our company,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Providing information to authorized persons, institutions and organizations.

Your legal transaction information; It is collected and processed automatically from you personally, mobile application, website in electronic environment for the following purposes.

  • Execution of the processes for the establishment and performance of the contract,
  • Execution and supervision of the company’s business activities,
  • Carrying out activities for the development and improvement of the products and services offered by our company,
  • Evaluation of your requests, complaints and suggestions regarding our products and services,
  • Execution of information security processes,
  • Ensuring the security of operations regarding the company platform,
  • Ensuring that the activities are carried out in accordance with the legislation,
  • Follow-up and execution of legal affairs,
  • Providing information to authorized persons, institutions and organizations.
  • To provide users with healthy service and communication link quality information of our products through the mobile application Location site information

 

    3-  What is the legal reason for the processing of your personal data?

Your personal data under the title “Which personal data of yours is processed by the company?”  is processed for the above-mentioned purposes, based on the legal compliance reasons specified in Articles 5, 8 and 9 of the PDPL and listed below.

  • Based on the legal reason that it is clearly stipulated in the legislation to which our Company is subject, particularly the Law 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237 and the Law on the Protection of the Consumer No. 6502; Fulfilling our obligations arising from the legislation, especially the activities aimed at ensuring the security of the operations on the company platform, executing the information security processes, ensuring that the activities are carried out in accordance with the legislation,
  • Based on the legal reason that the processing of your personal data is necessary, provided that it is directly related to the establishment or performance of the contract; Carrying out the activities of establishing contracts concluded on our platform under the relevant articles of the Law on the Protection of the Consumer, such as distance sales contracts, carrying out activities for the realization of your purchases, conducting and controlling the business activities of the company, tracking the delivery processes, submitting your requests, complaints and suggestions regarding our products and services. evaluation, execution and control of finance and accounting processes, execution of communication activities,
  • Based on the legal reason that it is compulsory for our company to fulfill its legal obligation; Fulfilling the legal obligations specified in the decisions, guides and guides published by the competent authorities and/or in the secondary legislation to which our Company is subject, especially the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and informing authorized persons, institutions and organizations. Ensuring that the activities are carried out in accordance with the legislation, following and executing the legal affairs, executing the financial and accounting works.
  • Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right; execution of legal and litigation affairs,
  • Based on the legal reason that data processing is mandatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carrying out activities for the development and improvement of the products and services offered by our company,

 

4-  To whom does the company transfer your personal data and for what reasons?

Our company takes care to process your personal data in accordance with the “need to know” and “need to use” principles, by ensuring the necessary data minimization and by taking the necessary technical and administrative security measures. Since the execution or control of business activities, ensuring business continuity, operation of digital infrastructures necessitate continuous data flow with different stakeholders, we have to transfer the personal data we process to third parties for certain purposes. In addition, it is very important that your personal data is accurate and up-to-date so that we can fully and properly fulfill our contractual and legal obligations. For this, we have to work with various business partners and service providers.

Your personal data, conducting the marketplace operation, carrying out the delivery processes of the products you ordered, managing your help and support requests for your processes, carrying out activities to increase your experience and satisfaction, carrying out activities for the development and improvement of the products and services offered by our company, providing you with a better shopping experience and To the extent necessary, especially for the purposes of carrying out activities to increase your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations, and limited to the purposes specified in the second article of this clarification text:

Based on the legal reasons that it is clearly stipulated in the legislation to which our company is subject and that it is necessary for the fulfillment of its legal obligation, it is necessary for the establishment or performance of the contract;

  • With the seller of the product and the service provider in order to carry out the purchasing processes,
  • In order to carry out logistics activities and follow up the delivery processes, you and / or the person to whom the product will be delivered on behalf of the seller, cargo companies and private couriers.
  • With our business partners, the seller of the purchased product, our consultants and service providers, banks, financial advisors in order to carry out the invoicing processes,
  • Business partners and other service providers that provide call center services for the delivery of goods and services sales and after-sales support services,
  • With business partners and service providers providing services in the field of quality control, complaint management and risk analysis,
  • With our relevant business partners, consultants and service providers, banks, financial advisors for the management of financial and accounting processes, identification and evaluation of risks, and prevention of fraud,
  • With the e-invoice business partner to send the e-invoice to the customer electronically; With cargo and courier companies for the delivery of physical contracts or invoices, with our business partners who provide private integrator, independent audit, customs, financial advisor/accounting services,
  • In order to fulfill tax obligations, with the T.R. officials of the Ministry of Treasury and Finance,
  • With our business partners and service providers that provide, operate or service our IT infrastructure,
  • With our business partners who provide services in the field of risk management and financial reporting processes,

Based on legal reasons that data processing is mandatory for the establishment, use or protection of a right, it is clearly stipulated in the legislation to which our company is subject, and it is necessary for the fulfillment of its legal obligations;

  • With lawyers, auditors, forensic experts, cyber security consultants, tax consultants, other third parties from whom we receive consultancy and services, and business partners within the scope of fulfilling legal obligations,
  • With authorized public institutions and organizations such as regulatory and supervisory institutions, courts and enforcement offices,
  • It can be shared with other public institutions or organizations that are authorized to request your personal data, with our domestic and/or foreign affiliates, suppliers, business partners, contracted banks and third parties from whom we purchase products or services.

 

HOW DO WE PROTECT YOUR PERSONAL DATA?

Personal data shared with the Company are under the supervision and control of the Company. In accordance with the provisions of the relevant legislation in force, the company has undertaken the responsibility, as the data controller, to establish the necessary organization and to take and adapt the technical measures in order to protect the confidentiality and integrity of the information. Being aware of our obligation in this regard;

  • Penetration tests are carried out at periodic intervals in accordance with technical standards on data privacy.
  • Your personal data that you transmit to the Company via the website, mobile site and mobile application are protected using SSL (Secure Sockets Layer) technology.
  • Risk analyzes are carried out on a regular basis regarding personal data processing activities and actions are taken to reduce risks.
  • Access and authorization controls are implemented to prevent unauthorized access to personal data.

 

YOUR RIGHTS TO PROTECT YOUR PERSONAL DATA

  • By applying to our Company through the methods listed in the “Right to Apply and Obtain Information” section of this Clarification Text,
  • Learning whether your personal data is processed,
  • Requesting information about it if it has been processed,
  • To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
  • Knowing the third parties to whom it has been transferred in the country or abroad,
  • Requesting correction of personal data if it is incomplete or incorrectly processed,
  • Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK,
  • Requesting notification of the transactions made in accordance with your rights in the form of correction, deletion and destruction mentioned above, to third parties to whom personal data has been transferred,
  • Objecting to the emergence of a result against you by analyzing your processed personal data exclusively with automated systems,
  • You have the right to demand the compensation of your damage in case you suffer damage due to the processing of your personal data in violation of the relevant legislation.

 

RESPONSIBILITY

Mertech is not responsible for any direct or indirect damages and expenses that may arise as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the provision of our services in electronic environment.

 

RIGHT TO APPLICATION AND INFORMATION

In case of any of the above-mentioned rights regarding your questions and requests regarding your personal data, the Company may be contacted. This application must be made to the Company in writing or by other methods determined by the Board. You can apply from our e-mail address. [email protected]